Terms of Business

Introduction

Start Your Claims Ltd are a claims management firm that specialise in financial mis-selling and contract breaches. Their business model revolves around the generation of clients wishing to seek possible redress for the number of claim area that Start Your Claims Ltd are able to assist with.

Start Your Claims Ltd generate clientele and complete any initial assessments required to allow the client a clear and concise understanding as to whether they are likely to meet the criteria set by any solicitors Start Your Claims Ltd are contracted with.

Best Practice

Start Your Claims Ltd operates in accordance with the advertising rules/standards that the main regulators set forth, the regulators are but not limited to:

• Financial Conduct Authority (FCA)

• Trading Standards

• Advertising Standards Agency (ASA)

The client journey is explained from the start however at any point the client can request a personalised expected journey should they wish, this will detail the steps we expect their claim/case to take.

During the claim

Start Your Claims Ltd will conduct checks to ensure that clients seeking assistance in making a claim via any marketing have their information assessed and validated to ensure that:

• They meet criteria for the solicitor

• The information given is correct and complete

• The client is not fictious

Once a client has requested assistance their claim will be subject to the above checks upon completion of the checks the client will be provided with a explanation of what steps are due to be taken now.

Upon completion of these assessments if required, an independent expert witness will be instructed to conduct a report.

When the case is ready to be instructed to a solicitor the client will be informed that an external firm has been put forward and it is in our understanding this would be best for that client. The client would then be required to move forward with that firm and Start Your Claims Ltd responsibilities would be limited from that point.

Complaints

Should a client be unhappy with any of our marketing materials or advertising they are requested to make a complaint to our marketing division:

In writing to:

Start Your Claims Ltd

Barton Arcade, 45 Barton Arcade, Deansgate, Manchester, M3 2BH

Or by email to:

info@startyourclaims.com

Complaint Process

The client should expect an acknowledgment of complaint within 72 hours with an expected complaint conclusion timeframe of within 8 weeks, at week 4 the client should expect an update as to where the investigations are up to.

If the client is not happy with the outcome of the complaint, they reserve the right to refer their complaint to the Financial Ombudsman Service. They should contact them within six months of receiving the Final Response Letter or they may not be able to deal with the complaint. They can be reached using the following methods.

Website:

www.financial-ombusdman.org.uk

By Post:

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

By Phone: 0800 023 4567 or 0300 123 9123

By Email: Complaint.info@financialombudsman.org.uk